Delivery

"RIBAS Jewellery" believes that diamonds are accessible to everyone, so in Lithuania, we offer free delivery to the address you specify or to a convenient mailbox.

For more information on deliveries of goods, please read below.

1. Deliveries of Goods

1.1 The Goods shall be dispatched to the address specified by the Buyer within 2-3 working days following the receipt of a full payment for the Goods and delivery costs into the Seller's bank account.

1.2 Typically, the shipment shall arrive at the Buyer's address within 1-2 working days in Lithuania, and within 2-7 working days abroad, from the date of its dispatch. The Seller shall not be held liable for delivery delays caused by third-party delivery services.

1.3 The Seller shall be released from any responsibility for a delayed delivery of the Goods in cases where such a delay is due to the fault of the Buyer or circumstances beyond the Seller's control, which include, but are not limited to, the actions or inactions of third-party delivery services.

1.4 Upon the delivery of the Goods to the address specified by the Buyer, the Goods shall be deemed as transferred to the Buyer, regardless of whether the Buyer or any other person at the specified address physically receives the Goods. The Seller shall not be responsible for verifying whether the actual recipient of the Goods is the same person as indicated in the order.

1.5 In the event that the Buyer provides an incorrect or incomplete delivery address for the Goods, or fails to collect the Goods from the delivery service provider within the designated maximum storage period, the Buyer shall bear the additional expenses incurred by the Seller for returning and reshipping the Goods to the corrected address provided by the Buyer.

1.6 Upon the delivery of the Goods, it shall be the responsibility of the Buyer or their representative to thoroughly inspect the shipment packaging, as well as the quantity, quality (including visual deficiencies) and contents of the Goods. In the event that any damage to the shipment packaging is identified, the Buyer or their representative must notify the person delivering the shipment in writing on the document provided for the acceptance of the Goods, or refuse to accept the shipment altogether. The Buyer shall promptly inform the Seller of any damaged shipment and/or Goods, and shall provide photographic evidence thereof. If any discrepancies in the quantity and/or quality and/or contents of the Goods are detected, the Buyer or their representative shall not accept the shipment of Goods. If the Buyer or their representative accepts the shipment of Goods and signs the delivery document without a further notification, it shall be deemed that the Goods were delivered in undamaged shipment packaging, the quantity and contents of the Goods corresponded to the order conditions, and that the Goods were free of obvious defects.

1.7 In the event that the Seller is unable to deliver the Goods ordered by the Buyer due to unforeseeable circumstances or technical difficulties, the Seller shall offer the Buyer a suitable alternative product. If the Buyer declines to accept the substitute product, the Seller will refund the payment made by the Buyer within 14 days from the moment of such a refusal. In such a case, the Seller is released from liability for the non-delivery of the Goods.