Privacy policy
General Provisions
1.1 The Rules for purchasing Goods ion the Online Store (hereinafter the “Rules”) shall be applied when placing an order in the Online Store www.ribas.lt, which is operated by UAB "MSOLUTION", Company code: 304591856, VAT payer’s code: LT100011136919, Registration address: Stiklių g. 7-17, LT-01131 Vilnius, Addresses of traditional shops: Stiklių St. 7 Vilnius, Saltoniškių St. 9, Vilnius (PLC Panorama), PLC Mega, 1A, Islandijos Rd. 32, Kaunas, Via Porta Rossa 95/r, Florence, data is stored and kept in the Register of Legal Entities of the Republic of Lithuania, (hereinafter the “Seller”).
1.2 By placing an order in the Online Store, the Buyer shall confirm that the Buyer agrees to these Rules and, in line with Section 2.1 of the Rules, has the right to purchase Goods from the Online Store.
1.3 The Seller shall have the right to involve third parties for the performance of the Agreement.
Ordering of Goods – Conclusion of the Agreement
2.1 All legal and natural persons who have reached the age of majority, as well as minors from 14 to 18 years of age with the consent of their parents or guardians, except in cases where they can independently dispose of their income, shall have the right to purchase Goods from the Online Store. By accepting the Rules, the Buyer guarantees that they have met the aforementioned conditions.
2.2 Upon visiting the Online Store, the Buyer shall select the Goods that they prefer. The shopping cart shall be formed based on their selection.
2.3 Before confirming the selected shopping cart, the Buyer shall ensure that only the Goods they intend to purchase are listed therein and that the data is correct.
2.4 The Agreement between the Buyer and the Seller shall be deemed as concluded from the moment that the Seller sends to the Buyer a confirmation by e-mail, to the address which is specified in their registration form or their order account, indicating that the order has been accepted and once the Buyer has made the payment. The payment shall be deemed to have been made from the moment that the funds are actually credited to the Seller's bank account.
2.5 Each agreement concluded between the Buyer and the Seller shall be kept in the Online Store.
2.6 The Seller shall reserve the right to consider the Purchase and Sales Agreement as not concluded, if the Buyer does not provide all the necessary data or specifications for the delivery or ordered Goods, makes an incomplete or partial payment, or if other objective reasons specified in these Rules prevent the conclusion of the Purchase and Sales Agreement.
2.7 The Buyer shall be fully responsible for the accuracy of the data provided in their registration form.
2.8 The Buyer is obligated and shall undertake to ensure the security of their login information for accessing the Online Store, and to refrain from disclosing such information to any third parties. All actions performed using the Buyer's data and information shall be attributed to the Buyer, and the Buyer shall be fully liable for such actions performed using their login data.
Price of Goods and Payments
3.1 Payments in the Online Store shall be processed through the Stripe platform, which is managed by Stripe Technology Europe (Limited), an Irish limited company (Registered number: 0599050, Registered office: 25/28 North Wall Quay, Dublin 1, D01H104). Consequently, the Buyer's personal information, required for the processing and confirmation of the payment, will be transferred to the Stripe system.
3.2 Payments can be made through the electronic banking services provided by Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Payments must be made in euros. Payments shall be processed using the Stripe payment platform.
3.3 The final price of the Goods, including VAT, shall be displayed in the Online Store. The delivery fee, payable by the Buyer, shall not be included in the price of the Goods. In certain cases, as specified by the Seller, the Goods may be delivered free of charge.
3.4 The exact price of the Goods, delivery fee and the estimated delivery time shall be specified in the order confirmed by the Seller.
3.5 The Buyer shall make the payment for the ordered Goods through the Stripe system, or by providing their credit card information.
3.6 The Buyer shall undertake to pay the confirmed order within 2 (two) calendar days from the date of the order confirmation. A failure to fully pay for the order within 2 (two) calendar days shall be construed as a declination of the order by the Buyer, and the order shall be cancelled without any separate notification to the Buyer.
Deliveries of Goods
4.1 The Goods shall be dispatched to the address specified by the Buyer within 2-3 working days following the receipt of a full payment for the Goods and delivery costs into the Seller's bank account.
4.2 Typically, the shipment shall arrive at the Buyer's address within 1-2 working days in Lithuania, and within 2-7 working days abroad, from the date of its dispatch. The Seller shall not be held liable for delivery delays caused by third-party delivery services.
4.3 The Seller shall be released from any responsibility for a delayed delivery of the Goods in cases where such a delay is due to the fault of the Buyer or circumstances beyond the Seller's control, which include, but are not limited to, the actions or inactions of third-party delivery services.
4.4 Upon the delivery of the Goods to the address specified by the Buyer, the Goods shall be deemed as transferred to the Buyer, regardless of whether the Buyer or any other person at the specified address physically receives the Goods. The Seller shall not be responsible for verifying whether the actual recipient of the Goods is the same person as indicated in the order.
4.5 In the event that the Buyer provides an incorrect or incomplete delivery address for the Goods, or fails to collect the Goods from the delivery service provider within the designated maximum storage period, the Buyer shall bear the additional expenses incurred by the Seller for returning and reshipping the Goods to the corrected address provided by the Buyer.
4.6 Upon the delivery of the Goods, it shall be the responsibility of the Buyer or their representative to thoroughly inspect the shipment packaging, as well as the quantity, quality (including visual deficiencies) and contents of the Goods. In the event that any damage to the shipment packaging is identified, the Buyer or their representative must notify the person delivering the shipment in writing on the document provided for the acceptance of the Goods, or refuse to accept the shipment altogether. The Buyer shall promptly inform the Seller of any damaged shipment and/or Goods, and shall provide photographic evidence thereof. If any discrepancies in the quantity and/or quality and/or contents of the Goods are detected, the Buyer or their representative shall not accept the shipment of Goods. If the Buyer or their representative accepts the shipment of Goods and signs the delivery document without a further notification, it shall be deemed that the Goods were delivered in undamaged shipment packaging, the quantity and contents of the Goods corresponded to the order conditions, and that the Goods were free of obvious defects.
4.7 In the event that the Seller is unable to deliver the Goods ordered by the Buyer due to unforeseeable circumstances or technical difficulties, the Seller shall offer the Buyer a suitable alternative product. If the Buyer declines to accept the substitute product, the Seller will refund the payment made by the Buyer within 14 days from the moment of such a refusal. In such a case, the Seller is released from liability for the non-delivery of the Goods.
Warranties for Goods
5.1 Each item in the Online Store is accompanied by a description of the Goods that contains relevant information about the Goods for sale.
5.2 The colour, shape or other features of the Goods displayed in the Online Store may not always accurately correspond to the actual size, shape and colours, due to the different characteristics of the Buyer's display device. Such differences shall not be held as defects or non-compliance with the Goods description.
5.3 The quantities of the Goods shown in the photos on the Online Store website may not always be related to the Goods price, as sometimes the Goods may be displayed in larger quantities than one unit price. The description of the Goods will indicate the units of measurement.
5.4 The Seller shall guarantee the quality of the Goods (statutory quality guarantee). The Seller may provide a warranty of a certain duration for different Goods, the specific terms and conditions of which shall be set out in the respective descriptions of the Goods.
5.5 The Buyer is hereby informed that jewellery may be susceptible to scratches if it comes into contact with other jewellery or surfaces; therefore, it is recommended to keep items of jewellery separate from each other, avoid contact with sharp surfaces, and to protect the jewellery from impacts and other possible mechanical damage. Jewellery should also be safeguarded from exposure to chemicals, sudden temperature changes, heat, and salt-saturated or chlorinated water. Over time, jewellery may experience changes in colour or oxidation, especially if unused or kept in a humid environment. Such changes are not considered as a lack of quality in the Goods. To avoid damaging the surface of the jewellery, it must be cleaned with specialist materials and tools.
The right to withdraw from the Purchase and Sales Agreement (applies only to consumers)
6.1 In line with Paragraph 17.12 of the Rules of Retail Trade approved by Order No. 697 of the Government of the Republic of Lithuania as of 11 June 2011 (recast as of 29 July 2014), high-quality pearls, precious stones, precious metals and their products purchased in local trade places, with the exception of artificial jewellery (Combined Nomenclature Codes 7101-7116, 7118) are non-exchangeable and non-refundable.
6.2 The Buyer/Consumer shall have the right, without giving any reason, to withdraw from the Purchase and Sales Agreement concluded with the Seller in the Online Store, by notifying the Seller in writing within 14 business days from the date of receiving the Goods. The Buyer must provide the notification to the Seller via email at: info@ribas.lt, or by mail at the address: Stiklių St. 7, Vilnius, LT-01131. The notification must clearly state that the Buyer is terminating the Purchase and Sales Agreement, returning the Goods and requesting a refund of the paid amount. The following information must also be provided: a bank account, where the Buyer requests to receive a refund, and a document confirming the purchase of the Goods from the Seller.
6.3 The Buyer/Consumer can exercise the right to return the Goods only if the aforementioned 14-day period for returning the Goods has not been missed. The Buyer must deliver the Goods to the Seller's trading place, located at Stiklių St. 7, Vilnius, or send them by registered mail/courier service to Stiklių St. 7, Vilnius, with a hand-to-hand delivery. Until the returned Goods are handed over to the Seller, the risk of loss or damage to the Goods shall be borne by the Buyer.
6.4 In accordance with Section 6.2 of the Rules, the returned Goods must be undamaged, free from any signs of mechanical damage, free from any loss their commercial appearance, with all the former labels and quality certificates, in the undamaged original packaging and unused. If the Goods or their packaging have any defects or any signs of wear, the termination of the Purchase and Sales Agreement cannot be carried out, and the Seller has the right not to accept the returned Goods and not to refund the money to the Buyer. In such a case, the Buyer has the right to collect the Goods from the Seller.
6.5 If the Buyer/Consumer refuses the Purchase and Sales Agreement, in accordance with Section 6.2 of the Rules, all the money paid for the Goods, excluding the costs of delivering the Goods to the Buyer, shall be returned, provided that the Goods are returned within the prescribed period and meet the requirements of Section 6.3 of the Rules. The Buyer must cover the direct costs of returning the Goods. After receiving the returned Goods, the Seller shall refund the money to the bank account, designated by the Buyer/Consumer, only after checking the returned Goods with the Lithuanian Assay Office to ensure that the Goods have been returned as they were sent. Checking the returned Goods in the Lithuanian Assay Office shall be the right of the Seller, but not an obligation.
6.6 The right to refuse the Purchase and Sales Agreement, as foreseen in Section 6.2 of the Rules, shall not be applicable, and the Buyer shall not exercise it for the Goods manufactured under a special order of the Buyer to make custom-made Goods, which had not been made in advance, but had been made according to the personal choice or instruction of the Buyer, or for Goods that were clearly tailored to the Buyer's personal needs (for example, resizing of a jewellery product, etc.)
Deficiencies of Goods
7.1 Upon receiving the Goods, the Buyer shall have an obligation to promptly inspect and verify their quality, while ensuring that the Goods are free of defects. If the delivered Goods do not meet the quality requirements, the Buyer must immediately contact the Online Store using the general contact details provided in the “Contacts” section of the Online Store, to specify the deficiency of the Goods and provide photo documentation.
7.2 Deficiencies in the Goods shall be addressed by either remedying them, replacing the defective Goods, or issuing a refund, in accordance with the requirements of the laws of the Republic of Lithuania. In all cases, the Buyer must provide a document confirming the purchase of the product from the Seller.
7.3 The Goods may not be accepted or exchanged, if the Buyer did not notify the Seller of the deficiency in the Goods within a reasonable time from the moment when the deficiency was noticed or should have been noticed, and did not specify the requirements that the product did not meet.
7.4 The Buyer must deliver the Goods to the Seller's trading place, located at Stiklių St. 7, Vilnius, or send them by registered mail/courier service to Stiklių St. 7, Vilnius via a hand-to-hand delivery. Until the returned Goods are handed over to the Seller, the risk of loss or damage to the Goods shall be borne by the Buyer. If it is determined that the Goods are defective, the cost of returning the Goods shall be borne by the Seller.
7.5 The Seller shall have the right to refuse to accept the Goods returned by the Buyer, and not to fulfil the Buyer's request, if the deficiencies in the Goods arose due to improper use, mechanical damage or other actions within the Buyer's control, or if they are a result of natural wear and tear.
7.6 In the case of returning incorrect and/or defective Goods, the Seller shall undertake to accept them, remove any deficiencies or replace them with Goods of a similar quality. If the Seller does not have suitable replacement Goods, the Buyer shall be refunded the amount paid, including the delivery cost.
Personal Data
8.1 When placing an order in the Online Store, the Buyer shall be required to provide accurate and complete information, including their full name, delivery address for the Goods, telephone number and email address. The Buyer shall be responsible for ensuring the accuracy of the information provided during their registration.
8.2 The Seller shall process personal data for the purpose of e-commerce, order execution and direct marketing. When processing the personal data of the Buyer, the Seller shall collect, record, store, keep, classify, amend (supplement or correct) and delete the Buyer's data.
8.3 The data processed by the Seller shall include: (i) name, surname, telephone number, email address, place of residence (address), delivery address and IP information (to verify the security and adapt the interface language) for the purposes of e-commerce and the order execution; and (ii) name, surname, telephone number, email address and address for the purpose of direct marketing.
8.4 The Seller obtains personal data directly from the Buyer, when the Buyer registers with a customer account in the Online Store, initiates the creation of a shopping cart, submits an order or enters into the Purchase and Sales Agreement.
8.5 When placing an order, the Buyer agrees that their personal data provided will be processed for the purposes of fulfilling the order, order control and business analysis. The Buyer also agrees that informational messages necessary for the execution of the order will be sent to the email address and/or phone number specified by the Buyer.
8.6 The Seller may provide the Buyer's data only to third parties who carry out the order execution and/or shipping. In all other cases, the Seller shall undertake not to disclose the Buyer's personal data to third parties, except as required by a competent state institution under the procedure established by the laws of the Republic of Lithuania, or with the separate written consent of the Buyer.
8.7 The Buyer's personal data may be processed for marketing purposes, only if the Buyer expresses their own consent when filling in the registration form. The Buyer has the right to withdraw such consent, and to stop receiving newsletters and information at any time.
8.8 The Buyer, having properly confirmed their identity, has the right to familiarise themselves with their data held by the Seller and to verify how it is being processed, to request a correction or deletion of the personal data, or a suspension of the data processing operations when they are being processed in violation of the legal requirements, as well as to exercise the other rights provided for in the Law on Personal Data Protection of the Republic of Lithuania and other legal acts.
8.9 The Buyer's data shall be stored and processed by the Seller in accordance with the applicable provisions of the Personal Data Protection Acts.
8.10 By accepting these Rules, the Buyer confirms that the Buyer is aware that cookies (files sent from the internet server) will be placed on their computer while browsing the Online Store.
Sending and Receiving of Information
9.1 All messages to the Seller must be provided via the e-mail addresses specified in the “Contacts” section of the Online Store.
9.2 All messages necessary for the execution of the order shall be sent to the Buyer's e-mail address and/or phone number specified in the Buyer's order form.
9.3 The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages due to a internet connection or e-mail service provider network failure, messages entering the SPAM category, or due to incorrect data provided by the Buyer.
9.4 The Seller may organise various promotions and offers in the Online Store. The Seller shall have the right to unilaterally, without a separate notice, change the terms and conditions of the promotions, as well as to cancel them. Any amendment or cancellation of the terms and conditions of the promotions shall be effective from the moment of the amendment or cancellation thereof.
Final Provisions
10.1 The Buyer shall have the right to unilaterally amend these Rules. The amended Rules shall come into effect from the moment of their publication in the online store. The Rules applicable at the moment of placing the order shall apply to the Buyer when purchasing Goods in the online store. If the Buyer uses the services of the online store and places an order for Goods after the Rules have been changed, it shall be deemed that the Buyer has agreed to the new version of the Rules.
10.2 The Buyer has the right, and is encouraged, to print these Rules for future reference.
10.3 The Seller may temporarily or permanently suspend the operation of the Online Store, without a prior notice to the Buyer, in the event of significant circumstances. This does not release the Seller from the fulfilment of the obligations it has already undertaken.
10.4 If the Buyer does not use the services of the Online Store for a long period of time, their login account may be cancelled. The Buyer's ability to use the Online Store or their login account may be cancelled, restricted or suspended, immediately and without warning, if the Seller suspects that the Buyer is harming the stability and security of the Online Store's operations or is violating their obligations.
10.5 These Rules and the legal relations between the Buyer and Seller shall be subject to the laws of the Republic of Lithuania. Any disputes arising from the implementation of these Rules shall be resolved through negotiations. If no agreement can be reached, the disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania. Disputes may be resolved through the pre-trial procedure with the State Consumer Rights Protection Authority and/or the Lithuanian Assay Office, based on the competencies of these institutions.