Return and warranty service
"RIBAS Jewellery" is a reliable supplier and seller of diamond jewellery. We aim to establish a strong connection with the customer, so we offer a warranty of up to 5 years for our products. You can find information about the warranty period for each item in the product description.
We are delighted that you have chosen us on your journey with diamonds, and we regret if you have decided to return a product. According to the laws of the Republic of Lithuania, jewellery items are non-exchangeable and non-returnable.
- If you purchased a product online at www.ribas.lt, you are eligible for a 14-day money-back guarantee. If you wish to return a product purchased online, please contact us via email: email@example.com.
- If the product was custom-made according to your individual order, whether remotely or physically, the contract cannot be cancelled, and the product cannot be returned. If a special order has been initiated for you, please contact us immediately via email: firstname.lastname@example.org.
For more information on returns and warranty service, please read below.
1. Warranties for Goods
1.1 Each item in the Online Store is accompanied by a description of the Goods that contains relevant information about the Goods for sale.
1.2 The colour, shape or other features of the Goods displayed in the Online Store may not always accurately correspond to the actual size, shape and colours, due to the different characteristics of the Buyer's display device. Such differences shall not be held as defects or non-compliance with the Goods description.
1.3 The quantities of the Goods shown in the photos on the Online Store website may not always be related to the Goods price, as sometimes the Goods may be displayed in larger quantities than one unit price. The description of the Goods will indicate the units of measurement.
1.4 The Seller shall guarantee the quality of the Goods (statutory quality guarantee). The Seller may provide a warranty of a certain duration for different Goods, the specific terms and conditions of which shall be set out in the respective descriptions of the Goods.
1.5 The Buyer is hereby informed that jewellery may be susceptible to scratches if it comes into contact with other jewellery or surfaces; therefore, it is recommended to keep items of jewellery separate from each other, avoid contact with sharp surfaces, and to protect the jewellery from impacts and other possible mechanical damage. Jewellery should also be safeguarded from exposure to chemicals, sudden temperature changes, heat, and salt-saturated or chlorinated water. Over time, jewellery may experience changes in colour or oxidation, especially if unused or kept in a humid environment. Such changes are not considered as a lack of quality in the Goods. To avoid damaging the surface of the jewellery, it must be cleaned with specialist materials and tools.
2. The right to withdraw from the Purchase and Sales Agreement (applies only to consumers)
2.1 In line with Paragraph 17.12 of the Rules of Retail Trade approved by Order No. 697 of the Government of the Republic of Lithuania as of 11 June 2011 (recast as of 29 July 2014), high-quality pearls, precious stones, precious metals and their products purchased in local trade places, with the exception of artificial jewellery (Combined Nomenclature Codes 7101-7116, 7118) are non-exchangeable and non-refundable.
2.2 The Buyer/Consumer shall have the right, without giving any reason, to withdraw from the Purchase and Sales Agreement concluded with the Seller in the Online Store, by notifying the Seller in writing within 14 business days from the date of receiving the Goods. The Buyer must provide the notification to the Seller via email at: email@example.com, or by mail at the address: Stiklių St. 7, Vilnius, LT-01131. The notification must clearly state that the Buyer is terminating the Purchase and Sales Agreement, returning the Goods and requesting a refund of the paid amount. The following information must also be provided: a bank account, where the Buyer requests to receive a refund, and a document confirming the purchase of the Goods from the Seller.
3.1 The Buyer/Consumer can exercise the right to return the Goods only if the aforementioned 14-day period for returning the Goods has not been missed. The Buyer must deliver the Goods to the Seller's trading place, located at Stiklių St. 7, Vilnius, or send them by registered mail/courier service to Stiklių St. 7, Vilnius, with a hand-to-hand delivery. Until the returned Goods are handed over to the Seller, the risk of loss or damage to the Goods shall be borne by the Buyer.
3.2 In accordance with Section 6.2 of the Rules, the returned Goods must be undamaged, free from any signs of mechanical damage, free from any loss their commercial appearance, with all the former labels and quality certificates, in the undamaged original packaging and unused. If the Goods or their packaging have any defects or any signs of wear, the termination of the Purchase and Sales Agreement cannot be carried out, and the Seller has the right not to accept the returned Goods and not to refund the money to the Buyer. In such a case, the Buyer has the right to collect the Goods from the Seller.
3.3 If the Buyer/Consumer refuses the Purchase and Sales Agreement, in accordance with Section 6.2 of the Rules, all the money paid for the Goods, excluding the costs of delivering the Goods to the Buyer, shall be returned, provided that the Goods are returned within the prescribed period and meet the requirements of Section 6.3 of the Rules. The Buyer must cover the direct costs of returning the Goods. After receiving the returned Goods, the Seller shall refund the money to the bank account, designated by the Buyer/Consumer, only after checking the returned Goods with the Lithuanian Assay Office to ensure that the Goods have been returned as they were sent. Checking the returned Goods in the Lithuanian Assay Office shall be the right of the Seller, but not an obligation.
3.4 If the buyer made a payment with a gift voucher, the voucher will be reactivated in case of a return.
3.5 The right to refuse the Purchase and Sales Agreement, as foreseen in Section 6.2 of the Rules, shall not be applicable, and the Buyer shall not exercise it for the Goods manufactured under a special order of the Buyer to make custom-made Goods, which had not been made in advance, but had been made according to the personal choice or instruction of the Buyer, or for Goods that were clearly tailored to the Buyer's personal needs (for example, resizing of a jewellery product, etc.)
4. Deficiencies of Goods
4.1 Upon receiving the Goods, the Buyer shall have an obligation to promptly inspect and verify their quality, while ensuring that the Goods are free of defects. If the delivered Goods do not meet the quality requirements, the Buyer must immediately contact the Online Store using the general contact details provided in the “Contacts” section of the Online Store, to specify the deficiency of the Goods and provide photo documentation.
4.2 Deficiencies in the Goods shall be addressed by either remedying them, replacing the defective Goods, or issuing a refund, in accordance with the requirements of the laws of the Republic of Lithuania. In all cases, the Buyer must provide a document confirming the purchase of the product from the Seller.
4.3 The Goods may not be accepted or exchanged, if the Buyer did not notify the Seller of the deficiency in the Goods within a reasonable time from the moment when the deficiency was noticed or should have been noticed, and did not specify the requirements that the product did not meet.
4.4 The Buyer must deliver the Goods to the Seller's trading place, located at Stiklių St. 7, Vilnius, or send them by registered mail/courier service to Stiklių St. 7, Vilnius via a hand-to-hand delivery. Until the returned Goods are handed over to the Seller, the risk of loss or damage to the Goods shall be borne by the Buyer. If it is determined that the Goods are defective, the cost of returning the Goods shall be borne by the Seller.
4.5 The Seller shall have the right to refuse to accept the Goods returned by the Buyer, and not to fulfil the Buyer's request, if the deficiencies in the Goods arose due to improper use, mechanical damage or other actions within the Buyer's control, or if they are a result of natural wear and tear.
4.6 In the case of returning incorrect and/or defective Goods, the Seller shall undertake to accept them, remove any deficiencies or replace them with Goods of a similar quality. If the Seller does not have suitable replacement Goods, the Buyer shall be refunded the amount paid, including the delivery cost.